How Call Recording Software Can Make Your Sales Team More Productive and Successful

Gross sales recording software program will take your after-sales ideas from “I might’ve guided the dialog extra successfully” to “I nailed that!” As an alternative of guessing what works, recording your calls gives you all of the insights it’s worthwhile to know shut a deal.

Plus, you’ll have the ability to enhance the client’s journey and buyer expertise by tailoring communication and interactions to particular leads primarily based on related context and information. And, you’ll have real-life examples to coach your group.

There’s so much to achieve. Discover out precisely what gross sales recording software program is, our suggestions, and what we love about it.

Get Started with HubSpot's Call Recording Software for Free

On this article:

What’s gross sales recording software program?

Gross sales recording software program can report cellphone calls in a digital format by way of voice over web protocol (VoIP) — which lets you make calls over the web — or conventional cellphone. Along with recording cellphone conversations, name recording software program might produce other capabilities similar to name logging, monitoring, storing, sharing, evaluation, and playback.

How Your Gross sales Crew Can Profit From Name Recording Software program

Your gross sales reps, managers, and leaders can apply and profit from gross sales recording software program in a number of methods. Let’s discover just a few!

Contextual Name Evaluation

The software program robotically logs and saves information of all calls and conversations between reps and prospects. In consequence, gross sales reps are armed with related context about their contacts for future interactions. This enables them to extra successfully goal these prospects throughout follow-up interactions to extend the possibilities of conversion.

These recordings are additionally nice reference factors for gross sales leaders. They offer perception into how their gross sales reps are performing, how they‘re dealing with interactions, in the event that they’re sticking to their scripts, and extra.

Coaching and Improvement

Recordings are perfect for gross sales teaching as a result of they permit gross sales leaders to pinpoint and seek advice from particular elements of a name and spotlight them as actions to copy or enhance upon. That is useful for one-on-one gross sales teaching and will also be utilized in gross sales coaching and onboarding.

Gross sales reps and leaders can reference probably the most profitable or unsuccessful gross sales name recordings and transcripts. This will help replace the gross sales course of so it is simpler.

Price Saving

Name recording software program integrates along with your different gross sales and enterprise instruments, similar to your CRM. This cuts down on sources and the necessity for a number of software program.

In consequence, prices will likely be decrease, and your complete gross sales group can have entry to recordings by way of a single platform. Your gross sales reps and leaders would require much less coaching to study varied methods. Plus, your name information may be built-in along with your deal information.

15 Greatest Call Recording Software program

Listed below are 12 examples of gross sales recording software program that you would be able to implement in your group to extend productiveness and enhance your gross sales course of.

1. HubSpot Name Recording

Strive free as we speak.

The HubSpot Dialog Intelligence software makes use of AI to robotically report, transcribe, and analyze your gross sales calls. It identifies key phrases and key matters all through your calls so you’ll be able to simply bounce to these factors for deeper evaluation.

Moreover, since this software is built-in with the HubSpot CRM, your entire name information will robotically be added to the related contact information for you. This implies your entire information will likely be centrally saved and simply accessible to your gross sales group.

It additionally means you’ll be able to report on-call key phrase information tied to deal information or provoke workflows primarily based on name key phrase information.

Core options

  • Day by day prioritization of important or precious calls
  • Putting and recording calls inside your browser
  • Integration with HubSpot CRM
  • Lead scoring

Greatest for: Gross sales groups, usually and significantly these already working with HubSpot

Worth: HubSpot’s name monitoring characteristic is obtainable as a part of the Gross sales Hub. See pricing particulars right here.

2. HubSpot Free Name Monitoring Software program

Strive free as we speak.

HubSpot’s Name Tracker is able to extra than simply recording calls. It prioritizes your gross sales calls primarily based on who your highest-value prospects are. It additionally locations and information cellphone requires you out of your browser, so that you by no means have to select up a cellphone. Select if you wish to report each gross sales name or solely particular ones.

Then, your entire cellphone calls are robotically saved in your CRM for simple record-keeping, sharing, and accessibility.

You’ll be able to even optimize your name recording evaluation utilizing HubSpot’s Dialog Intelligence which integrates AI. As an alternative of manually analyzing calls, AI can help you. This software program is particularly helpful for groups with rising numbers of calls.

Greatest for: Gross sales groups, usually and significantly these already working with HubSpot

Worth: HubSpot’s name monitoring characteristic is obtainable as a part of the Gross sales Hub. See pricing particulars right here.


Picture Supply

Alt Textual content: Screenshot of Fireflies hero on the homepage, among the best name recording software program for enterprise. Hero contains their heading: automate your assembly notes and pictures of enterprise calls in motion. is an AI-based assembly assistant able to recording, transcribing, and looking voice conversations and cellphone calls. The software robotically connects to a rep’s calendar. It may possibly then report any digital voice or internet convention assembly.

It then information and transcribes the dialog and saves that info to the consumer dashboard. As soon as within the dashboard, a rep can seek for and entry that transcription or recording anytime.

Core Options

  • AI extensions
  • Dialog intelligence
  • A helpful Chrome extension
  • An API

Greatest for: Gross sales reps, transcription evaluation

Worth: Trial the software program without spending a dime. Professional plans value $10 month-to-month, and enterprise plans value $19 month-to-month.

4. Gong

Picture Supply

Gong is a distant gross sales software and income intelligence platform with name recording and transcription capabilities. Gong works with any internet conferencing platform, VoIP, or CRM your group makes use of. Merely combine the software and start recording your calls.

With the automated name transcription characteristic, you’ll have the ability to seek for particular recordings in addition to particular elements of these recordings. The AI behind Gong’s options helps gross sales reps and groups pull insights. This info can be utilized to enhance future calls, gross sales coaching, the gross sales course of, and extra.

Core Options

  • Dialog intelligence
  • Gross sales teaching
  • Deal administration and effectivity
  • Integrations into CRM methods

Greatest for: Distant groups, reporting, and evaluation

Worth: Costs range primarily based on variety of customers.

5. Jiminny

Picture Supply

Alt Textual content: Screenshot of Jimminy’s web site homepage hero.

Jiminny is a income intelligence platform meant for distant gross sales groups — it contains AI-powered, automated name and assembly recording, transcription, and analytics. The CRM integration lets you save and entry name recordings and information in your CRM with out ever leaving Jimminy.

Jimminy additionally saves and pairs assembly notes along with your name recordings to arrange all contact information in a single location.

Core Options

  • Integrations with varied software program, together with HubSpot
  • Name recording and transcription
  • Dialog Intelligence
  • Gross sales teaching
  • Deal administration
  • Crew collaboration

Greatest for: Distant gross sales groups

Worth: Annual packages value $85 month-to-month on the annual plan or $100 month-to-month. You can even attempt Jiminny without spending a dime.

6. CallRail

Picture Supply

Alt Textual content: CallRail’s recording software program homepage hero

CallRail is a name monitoring and advertising and marketing analytics software with dialog intelligence, a lead middle, and type monitoring. The decision recording characteristic lets you entry and take heed to inbound and outbound calls, and the pre-call voice announcement ensures you meet native, state, and federal name recording legal guidelines.

Because of CallRail’s dialog intelligence options, calls are analyzed and scored when it comes to how certified leads are, so your gross sales reps can prioritize their follow-ups.

Core Options

  • Dialog intelligence
  • Type monitoring
  • Lead middle

Greatest for: Type monitoring

Worth: Prices begin from $40 and rise to $130 relying on necessities.

7. Wingman

Picture Supply

Alt Textual content: Wingman dialog intelligence platform with gross sales recording and extra. Screenshot of homepage hero reads ‘much less speak, extra action-able dialog intelligence.’

Wingman is a dialog intelligence platform for gross sales groups — that includes gross sales teaching, gross sales pipeline visibility, and gross sales enablement capabilities. Wingman’s name recording characteristic helps you spotlight particular moments from a dialog with a prospect that you would be able to study from or replicate sooner or later.

The platform additionally integrates with a variety of CRMs, gross sales dialers, and video conferencing software program to maintain your entire conversations and phone info in a central location.

Core Options

  • Name Library
  • Name Abstract
  • Name Scorecards
  • Actions in Slack

Greatest for: Communications in Slack

Worth: Costs begin from $60 month-to-month per consumer and rise to $110 for enterprise.

8. CallTrackingMetrics

Picture Supply

CallTrackingMetrics is an all-in-one name monitoring and phone middle platform with name recording and transcriptions. The software makes it simple to hear and seek advice from earlier prospect conversations. This makes it an incredible choice for any gross sales group seeking to analyze and share calls.

Core Options

  • Integrations with varied software program, together with HubSpot
  • Name recording and transcription
  • Dialog intelligence
  • Deal administration
  • Reporting and analytics
  • Crew collaboration
  • Integrations

Greatest for: Gross sales groups, name evaluation

Worth: New customers can begin with a trial earlier than subscribing to month-to-month packages. Efficiency packages value $36 month-to-month; development plans value $99 month-to-month; and join plans value $274 month-to-month. Enterprise customers can request customized quotes primarily based on enterprise wants.

9. RingCentral

Picture Supply

Alt Textual content: Screenshot of RingCentral, name recording software program and enterprise cloud cellphone system.

RingCentral is a cloud-based messaging, video recording, and cellphone name platform. Automated name recording is among the many options RingCentral affords — during which admins can allow computerized recordings for all their inbound and outbound calls.

File, obtain, and playback recordings at any time by way of any machine. To make sure name recordings are authorized, an announcement is performed earlier than a rep speaks with a prospect to get consent.

Core Options

  • Voice and video name
  • File sharing
  • Contact middle
  • Integrations of varied software program and instruments, together with CRM methods

Greatest for: Automated recordings

Worth: Select from completely different packages beginning at $20 month-to-month, rising to $35.

10. Twilio

Picture Supply

Alt Textual content: Twilio homepage screenshot. Hero reads ‘Twilio Buyer Engagement Platform’.

Twilio is a communication API platform for gross sales, service, ops, and advertising and marketing targeted on SMS, voice, and video. The programmable voice characteristic lets you place, obtain, monitor, search, and report calls from anyplace. Your name recordings are safely saved with public-key encryption to maintain conversations safe.

Core Options

  • Twilio interact
  • Twilio section
  • Twilio flex
  • SMS
  • Conversations
  • Confirm

Greatest for: Gross sales groups

Worth: Twilio pricing varies broadly primarily based in your necessities.

11. Avoma

Picture Supply

Alt Textual content: Screenshot of Avoma’s homepage. Screenshot reveals how the software helps enterprise earlier than, throughout and after conferences. Through the assembly contains name recording software program and transcription.

Avoma is an AI assembly assistant and dialog intelligence software. The software has three major options with distinctive capabilities. The dialog assistant options information, transcribes, and supplies notes in your requires you.

The dialog intelligence characteristic highlights dialog matters, traits, and deal dangers. And the dialog intelligence characteristic lets you seek for key phrases and moments from a name. You’ll be able to simply pinpoint and reference crucial elements of a dialog.

Core Options

  • Name recording
  • Buyer scoring
  • Name evaluation
  • Speech-to-text
  • Machine studying
  • Synthetic intelligence

Greatest for: Searchable key phrases

Worth: Pricing plans vary from $17 to $85. A free trial can be accessible.

12. Avoxi

Picture Supply

AVOXI is a cloud-based voice and phone middle system. This software program permits companies to arrange digital numbers and automates buyer help procedures.

Enterprise managers use AVOXI to customise their consumer interface and robotically route incoming calls to particular brokers. Plus, you’ll be able to customise greetings for the final word buyer expertise. Your groups may also obtain e mail transcriptions of voice calls after they’re busy or want a immediate to return a name.

Core Options

  • Automated name distribution
  • Name monitoring
  • Name queue
  • Name administration
  • Integrations of a number of instruments

Greatest for: Buyer help

Worth: The launch bundle is free to make use of. Then, it’s $19.99 per consumer for the contact bundle or $39.99 for the engaged enterprise plan.

`13. Reside Agent

Picture Supply

Reside Agent is a customer support and help software that gives name recording and extra. This web-based software will will let you work together with prospects in actual time via varied platforms like e mail, chat, and social media.

Core Options

  • Multi-channel help
  • Reside chat
  • Information base
  • Integration of social media platforms, such Fb and Twitter
  • Reporting analytics
  • Automation
  • Integration of third-party instruments

Greatest for: Small enterprise

Worth: Small companies can begin with cost plans from $9 per thirty days an agent. Packages rise to $49. You can begin without spending a dime.

14. Ringover

Picture Supply

Ringover is a name recording software program for companies. This software program will report calls so you’ll be able to play them again for evaluation and reflection. With Ringover, you’ll be able to enhance the standard of your customer support and help. Recording and analyzing gross sales calls will help bolster gross sales efficiency, too.

Core Options

  • Digital cellphone quantity
  • IVR and name routing
  • Integrations with third-party functions

Greatest for: Buyer help and gross sales

Worth: Month-to-month plans begin at €19 and €39. For these needing a extra bespoke requirement, you’ll be able to customise your plan.

15. Aircall

Picture Supply

Aircall is a cloud-based cellphone system and calls middle for companies. Developed to help companies of all sizes, Aircall can develop with you.

Use this software program to handle and streamline actions associated to buyer help and gross sales engagement operations.

Key options

  • Name recording
  • Analytics and reporting
  • Integrations
  • Cell App

Greatest for: Rising companies

Worth: A free trial is obtainable. The month-to-month subscription plans range between $30 and $50 per consumer month-to-month. Aircall asks that you simply begin with three customers minimal. For these requiring greater than the packages can provide, you’ll be able to name for a customized service.

Utilizing Name Recording Software program

Name recording software program is highly effective. It offers you the mandatory info to comply with up with prospects successfully and in a focused method. It additionally helps you enhance your promoting method, gross sales course of, coaching, and extra. Contemplate the varied instruments above, select the appropriate choice to your group, and begin recording.

Editor’s word: This publish was initially printed in December 2020 and has been up to date for comprehensiveness.

call recording

Latest news
Related news


Please enter your comment!
Please enter your name here