Pay attention carefully and I am going to inform you a story
Of an epic and grotesque salesperson fail.
Heed my warning and you will not face doom.
When coping with leads, do not ever assume…
The place all of it started…
As soon as, I encountered an thrilling lead that was an amazing for HubSpot. It appeared just like the playing cards had been in my favor that day… however I by no means suspected how horribly issues might go.
I referred to as the corporate line and was greeted by a pleasant girl who knowledgeable me that my prospect — let’s name him Tim — wasn’t within the workplace. After I requested about one of the best time to succeed in him, she kindly provided up a quantity I assumed was his direct line.
At this level, I used to be simply beginning out and forgot the Golden Rule in gross sales: “by no means assume.”
The place all of it went improper…
I excitedly dialed the quantity and waited patiently to the ringing on the opposite finish. Sadly, I acquired voicemail, and that voicemail uncovered the quantity was a private cell quantity. It threw me off, so I made a decision towards leaving a voicemail.
Throughout my lunch hour, Tim referred to as me again from his cell and did not depart a message both. It was official: we had been enjoying cellphone tag. This sport is lighthearted when between pals or relations, however it may be extraordinarily annoying when you don’t have any thought who the opposite individual is or why they’re calling.
Nonetheless, Tim’s firm was an amazing match, so I opted to name him again on his private line…
The spook-tacular name.
So there I used to be, sitting straight in my chair, prepared for Tim and the possibility to finish this sport of cellphone tag.
He picked up after just one ring and I jumped proper into my clarification of why I used to be calling. I recognized myself, instructed him how I acquired his quantity, and made an off-the-cuff joke about enjoying cellphone tag.
Apparently, Tim didn’t suppose I used to be very humorous — actually, he instantly began yelling at me.
I spent about 4 minutes absorbing his rant in regards to the absurdity of calling his private cell and the way I used to be “enjoying video games” with him. He didn’t perceive that the quantity was given to me by his workplace administrator — and even what “cellphone tag” was.
Finally, I discovered the nerves to politely hold up and spent the following 10 minutes shaking and replaying the decision in my head.
Lesson Realized.
I actually discovered a priceless lesson from this gross sales horror story: By no means assume and at all times depart a voicemail — that method, you may cowl your bases and keep away from the potential for flip outs like this one.
