With the fitting prompts, ChatGPT can provide concepts for higher customer support.

Synthetic intelligence-powered chatbots have served buyer help roles for a number of years. ChatGPT has created extra alternatives.

Listed below are frequent buyer help wants and ChatGPT prompts to assist handle them.

ChatGPT Prompts for Buyer Help

Compose customer-service emails. Writing a customer-service electronic mail could be a problem. It ought to be generic sufficient to work for all prospects but particular to reply every want.

ChatGPT can write and tweak emails repeatedly. Begin with a generic immediate, akin to:

You’re an ecommerce retail store promoting automotive elements. Create an electronic mail template thanking your prospects for his or her purchases. Goal the e-mail to possible purchaser personas.

After which comply with up with extra prompts as wanted:

• Make it shorter.
• Change the tone to be extra casual or pleasant.
• Add a “Subscribe to our publication” call-to-action that blends with content material.

Re-engage inactive purchasers. There’s no excellent strategy to entice lapsed prospects to purchase once more. However ChatGPT can generate electronic mail concepts for re-engagement. Right here’s a pattern immediate:

You’re an ecommerce retail store promoting automotive elements. Generate concepts to re-engage prospects who haven’t bought for six months. For each thought, craft an electronic mail and a social media put up. 

Replies to optimistic opinions. Saying “thanks” on Google Native or Yelp with the identical message can seem insincere. ChatGPT may help:

Generate 20 messages to thank prospects for optimistic opinions on Google, Yelp, and Fb. Make them brief however totally different.

Replies to unfavourable opinions. Responses to unfavourable opinions danger annoying prospects much more. ChatGPT can generate empathetic phrases and ideas:

Generate 15 phrases to show empathy to prospects who had a unfavourable expertise with our enterprise.

You possibly can additionally ask ChatGPT to critique a response:

That is my reply to unfavourable suggestions from a buyer [TEXT]. Critique my response and provide recommendations for enhancing it.

Analyze social media sentiment. ChatGPT can overview and arrange mentions of your model on social media by way of these prompts:

• Categorize the mentions based mostly on sentiment.
• Establish mentions that want replies and generate a response.

Create buyer surveys. Crafting an efficient buyer survey is tough. The goal is to elicit respondents’ standing and opinions with a minimal variety of questions. Right here’s a immediate to solicit ChatGPT’s assist:

You’re an ecommerce retail store promoting automotive elements. You need to survey prospects for his or her expertise together with your website. Compose questions for actionable insights that generate a excessive response. 

Different survey prompts might handle particular conditions, akin to account cancellations or cart abandonments.

Generate phone scripts for conversations with sad prospects. Participating ChatGPT with hypothetical help calls is a useful coaching technique for brand spanking new personnel. Allow them to immediate ChatGPT with situations for pissed off prospects and the way it addresses them.

Right here’s a immediate:

You’re a buyer help particular person at an ecommerce retail store promoting automotive elements. Generate three situations of why prospects could also be sad together with your services or products. For every state of affairs, create a phone script addressing the sad buyer.

Different prompts might discuss with a specific prevalence, akin to recommending an inferior half or charging the flawed value.

Take a look at the workforce’s customer support abilities. ChatGPT may help handle help personnel and enhance their abilities. Right here’s a immediate:

I handle a buyer help workforce at an ecommerce store promoting automotive elements. I need to take a look at their customer support abilities. Generate a 20-question quiz to check these abilities. Embody solutions. 

Don’t neglect to refine your immediate or ask follow-up questions as wanted.