In the present day’s episode options one other retail success story, this time from a much-loved Dutch model known as HEMA.

With an unimaginable heritage of just about 100 years, HEMA’s method to enterprise showcases a few of the key ideas that drive buyer loyalty – values like simplicity, consistency, and equity.

Becoming a member of as we speak’s present to share her insights on how this retailer earns a lot buyer loyalty from its prospects is Karlijn Van Den Berg, HEMA’s Loyalty & CRM Supervisor, based mostly within the Netherlands.